Paperclip support

It’s just me here. Email support@offmetalabs.com and a human (me) replies, usually within a day.

Common questions

What files does Paperclip open?

Outlook .msg message files, winmail.dat (TNEF) attachments, .eml files, and complete .pst archives. On Mac, you can open and search an archive without importing it or sending anything off your Mac. Paperclip also has a viewer for iPhone and iPad. Messages nested inside other messages open in place, and calendar invites found inside winmail.dat can be exported as working .ics files.

Do I have to pay to read a file?

No. Viewing is free forever, and so are Quick Look, printing and saving an attachment. Paperclip Pro, a one-time in-app purchase, adds PDF and .eml export, batch conversion and saving several attachments at once. One purchase covers your Mac, iPhone and iPad and works with Family Sharing. Anyone who downloaded Paperclip during the launch period already has Pro, free, for good. If it ever shows as locked, open Paperclip Pro and tap Restore Purchases.

Is a subscription coming?

No. Paperclip will never be a subscription.

A file won’t open. What now?

That’s a bug, and I treat it like one. Use the in-app report (it describes the file’s structure to me without ever including its content), or email the address above and tell me what happened. If something in a file truly can’t be recovered, Paperclip will already have told you what and why.

Where does my mail go when I open it?

Nowhere. Everything happens on your Mac. No telemetry, no analytics, no account, no server. The privacy policy is short and worth the read.

Refunds?

Purchases and refunds run through Apple: reportaproblem.apple.com. If you get stuck, email me and I’ll help you find the right path.

Release notes

What’s changed lives on the Paperclip page’s changelog.